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 BUYING GUIDE


 

1.Consult with Us Before Purchasing Products

happyinuself recommends that you contact us using our ‘Inquiries Form’ prior to purchasing our products. We will then email you back to ask about your intended use and the characteristics of your dog before informing you of the size we recommend. Please feel free to contact us.

2.About Our Products

Our products come in parts and are to be assembled by you at home. You will need a Phillips head screwdriver when assembling these products. These products are for indoor use only.

3.How to Purchase

You can purchase products by using the cart system on the shopping site.
 

4.How to Pay

You can pay by bank transfer, credit card or cash-on-delivery.
*In the unlikely event of a defect with a product, we will replace it at the part level. We apologize for the inconvenience, but we may ask you to replace or return the product upon ordering over the Internet.
 

Bank Transfer(Domestic only)

 
*Please pay the transfer fee.
**Unfortunately, we are not able to refund custom-made products or made-to-order products. We will ship your order within four business days after confirming your payment (unless you designate a shipping date). Please contact us if you are in a hurry.
 

Credit Card Payment

 
*We will prepare your order as soon as your card is approved. We will ship your order within four business days after confirming your payment (unless you designate a shipping date) Please contact us if you are in a hurry.
*Please check the delivery date for made-to-order products (custom-made products) and out-of-stock products.
 

PayPal

 
*We will prepare your order as soon as PayPal payment is comfirmed. We will ship your order within four business days after confirming your payment (unless you designate a shipping date) Please contact us if you are in a hurry.
*Please check the delivery date for made-to-order products (custom-made products) and out-of-stock products.
 

Cash-on-delivery(Domestic only)

 
You cannot use cash-on-delivery for large packages, such as if you purchase a H series dog room.
*You cannot return custom-made products or made-to-order products.
*Please pay the following fees if paying by cash-on-delivery.
 

  • ¬ Purchases of less than 30,000 yen: 330 yen
  • ¬ Purchases of 30,000 yen to less than 100,000 yen: 660 yen
  • ¬ Purchases of 100,000 yen or more: 1,100 yen

 
We will ship your order within four business days after confirming your payment (unless you designate a shipping date) Please contact us if you are in a hurry.

5.Delivery and Shipping Fees

 
Please contact us by e-mail for overseas shipping.
 
We charge a uniform fee of 1,500 yen within Japan (excluding Okinawa Prefecture and remote islands). Shipping is free on purchases of 10,000 yen or more in Japan. We will deliver your order by Yamato Transport, Yu-Pack or Seino Transportation. Unfortunately, you cannot specify for your own shipping company for free shipping. You also cannot specify the delivery time for large packages, such as if  you purchase the C/CE/CL/HL series.
 
*We will provide you with a separate quote for Okinawa Prefecture and remote islands. (This will change depending on the number of items shipped). We will contact you at a later date.
 

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